Welcome to the Anne Cole Store FAQ. We’re here to ensure your journey to beachside confidence is as smooth as our silk linings.
About Anne Cole Store
At Anne Cole Store, we cater to individuals who seek confidence, style, and inclusivity in their beachwear. Our collections are designed for the modern beach-goer who values:
- Flattering Fits: Featuring designs like High Waist, Twist Front, and Plus Size options that celebrate diverse body types.
- Versatile Style: From chic One Pieces and Bikinis to practical Beach Bags and cover-ups like Swim Skirts and Flutter Sleeve tops.
- Global Accessibility: We bring beachside confidence to your doorstep worldwide, with a commitment to seamless delivery and care.
Our website reflects a clean, confident, and customer-centric style—focused on making you feel beautifully you, wherever you are.
Products & Sizing
1. What types of swimwear do you offer?
We offer a complete range of beach essentials designed for confidence and style. Our collections include:
- One Pieces: Elegant and secure, including classic and Twist Front designs.
- Bikinis & Tankinis: Mix-and-match Tops and Bottoms for a customizable fit.
- Specialty Fits: High Waist bottoms, Plus Size options, and modest styles like Swim Skirts.
- Beachwear & Accessories: Flutter Sleeve cover-ups, Beach Bags, and more to complete your look.
2. Do you offer swimwear for all body types?
Absolutely. Confidence is at the core of our design philosophy. We proudly offer an extensive Plus Size collection and designs like High Waist and Twist Front that are crafted to flatter and support various body shapes. We believe every body is a beach body.
3. How do I choose the right size?
We recommend consulting our detailed size guide available on each product page. Our swimwear is designed for a snug yet comfortable fit. If you’re between sizes or looking for a specific coverage style (e.g., our Twist Front One Piece), consider sizing up for a more relaxed fit or down for more support.
Ordering & Payment
1. What payment methods do you accept?
For your convenience and security, we accept all major payment methods:
- Visa
- MasterCard
- JCB
- PayPal
2. Is my payment information secure?
Yes. We use industry-standard encryption and secure payment gateways to protect your personal and financial information. Your trust is our priority.
3. Can I modify or cancel my order after placing it?
We process orders quickly to get your beach essentials to you as soon as possible. If you need to modify or cancel your order, please contact our Customer Care team at [email protected] immediately. We will try our best to accommodate your request if the order has not yet entered the processing stage.
Shipping & Delivery
1. Where do you ship?
We offer global delivery to bring beachside confidence worldwide. Please note, due to logistical constraints, we are currently unable to deliver to some parts of Asia and a few remote regions. Your eligibility will be confirmed automatically at checkout.
2. What are my shipping options and costs?
We offer two clear and reliable shipping methods:
Standard Shipping ($12.95): Processed with premium carriers (DHL/FedEx). Your order will typically arrive within 10-15 business days after shipment. This is our recommended option for faster delivery.
Free Standard Shipping: Available for orders over $50. Shipped via EMS, your package will arrive within 15-25 business days after shipment. It’s our eco-conscious gift to you.
All orders are processed within 1-2 business days before shipment.Free Standard Shipping: Available for orders over $50. Shipped via EMS, your package will arrive within 15-25 business days after shipment. It’s our eco-conscious gift to you.
3. How can I track my order?
Once your order is on its way, you will receive a tracking notification via the email you provided. You can use this link to follow your package’s journey in real-time, from our warehouse to your wardrobe.
4. Why is my delivery taking longer than estimated?
While we strive for timely delivery, international shipping can occasionally face delays due to customs, weather, or local carrier issues. Your tracking information will provide the most up-to-date status. If your package is significantly delayed, please contact us.
Returns & Exchanges
1. What is your return policy?
Your satisfaction is guaranteed. We offer a hassle-free return within 15 days of you receiving your order. Items must be unworn, unwashed, with original tags attached, and in their original packaging.
2. How do I initiate a return or exchange?
Please contact our Customer Care team at [email protected] within the 15-day window. Include your order number and reason for return. We will guide you through the simple process and provide a return authorization and instructions.
3. Are return shipping costs covered?
Return shipping costs are the responsibility of the customer, unless the return is due to a defect or an error on our part. We will provide full refunds for the product price (excluding original shipping fees) once the returned item is received and inspected.
Contact & Support
1. How can I contact customer service?
We’re here to help! For any questions not covered here, please reach out to our dedicated Customer Care team:
Email: [email protected]
We aim to respond to all inquiries within 24-48 business hours.
Email: [email protected]
We aim to respond to all inquiries within 24-48 business hours.
2. What is your company address?
Anne Cole Store
4113 Woodlawn Drive
New Berlin, US 53151
4113 Woodlawn Drive
New Berlin, US 53151
Thank you for choosing Anne Cole Store. We’re honored to be part of your journey to unforgettable beach moments.
Anne Cole Store – Where Confidence Meets the Shoreline.
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